Privacy Policy

Your privacy matters to Derby Strong Garage Doors

We collect only the information needed to schedule garage door service, communicate with you, and keep our website secure. This page explains what we collect, how we use it, our cookie and text message practices, and the choices available to you in Louisville, Lexington and Northern Kentucky.

Last updated: October 11, 2026

Information We Collect

  • Contact details you provide when requesting service (name, phone number, email, and address).
  • Service details you share when describing an issue, booking an appointment, or completing a job.
  • Technical data captured through our website such as IP address, browser type, and pages visited, for security and, unless you turn it off, analytics and ad measurement.

How We Use Your Information

  • Responding to service inquiries, scheduling appointments, and providing estimates.
  • Improving our website experience, including troubleshooting errors and measuring performance.
  • Sending important updates about scheduled work or changes to this policy when relevant.

Cookies and Similar Technologies

  • Necessary (always on): keep the site and our forms working, protect forms from spam (Cloudflare Turnstile), and remember your cookie choice.
  • Analytics (on unless you turn it off): Google Analytics and Microsoft Clarity show us how visitors use the site, such as pages viewed, clicks, scrolling and session recordings, so we can improve it.
  • If you send us a request while your browser blocks Google Analytics, our website may report the request to Google Analytics itself so it is still counted. That report says only what kind of request it was, which page it came from and the nearest office, never your name, phone number, email or address, and it is not sent if you chose Essential only.
  • Advertising (on unless you turn it off): Google Ads, Meta Pixel and OpenAI Ads measure which of our ads lead to calls and service requests.
  • These tools load after the page has loaded. You can turn them off at any time with Essential only on the cookie notice or Cookie settings at the bottom of every page, and we remember your choice.
  • Google, Meta and other ad companies may use cookies to show our ads on other websites based on your visits here (remarketing), and these companies may collect information about your activity across websites over time. See how Google uses information from sites that use its services and the Microsoft Privacy Statement (Clarity). You can opt out of interest-based ads in Google My Ad Center or on the NAI opt-out page.
  • We honor Global Privacy Control. When your browser sends that signal, advertising cookies stay off.
  • Browsers can also send a “Do Not Track” signal. There is no common standard for it, so our website does not respond to it; use Cookie settings or Global Privacy Control instead.

Text Messages (SMS Terms)

  • When you request a call, an estimate or an appointment on our website and agree to be contacted, Derby Strong Garage Doors texts you a confirmation and may text you about that request, such as scheduling and arrival updates. These texts are never marketing.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to opt out at any time. Reply HELP for help, or call us.
  • You never need to agree to texts to buy from us. You can call us instead, and you can reply STOP at any time.
  • Carriers are not liable for delayed or undelivered messages.
  • We do not share your mobile number or text opt-in with third parties or affiliates for their marketing or promotional purposes.

When We Share Information

  • Trusted service partners who help deliver, schedule, or complete your garage door project.
  • Vendors that provide secure hosting, analytics, and communication tools needed to operate our website.
  • Legal or safety reasons, including complying with lawful requests or protecting our customers and business.
  • We do not sell your personal information.

Your Choices & Rights

  • You can ask to see, correct, download or delete the personal information we hold about you by emailing or calling us. We respond within 45 days.
  • You can turn off analytics and advertising cookies with Cookie settings, turn off advertising cookies with a Global Privacy Control signal, and opt out of texts by replying STOP.
  • We retain service records only as long as needed for scheduling, warranty, legal, or operational purposes.
  • Our website is not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

  • We update this page when our practices change and show the date of the latest update at the top.

Questions about this policy?

We are committed to transparent communication. If you have questions about how we handle your data or want to request an update, reach out anytime.

Email: service@derbystronggaragedoors.com

Phone: (502) 619-5198

Mailing Address: 1237 E Oak Street Suite #1, Louisville, KY 40204, United States

Derby Strong Garage Doors

Garage door trouble?

Talk to our local team now about a broken spring, a stuck door, an opener or a new door.

Call (502) 619-5198 Schedule online

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